Our strategic planning process is guided by our Vision, Mission and Values, and driven with the strategic oversight provided by the Board and Senior Leadership. Our strategic pillars drive our focussed efforts towards creating an organisational culture of collaboration and continuous learning.
We measure our performance and progress based on our strategic pillars. ‘Innovate and Excel’ is the overarching pillar that cuts across others, driving product and process innovation, and service enhancements through planned interventions. This has also led to both incremental and innovative ideas of change to usher in a shared future. Our periodic materiality assessment also provides gainful insights about the changing needs of our stakeholders.