Robust People Practices

N rturing potential. Driving performance.

At Tata Metaliks, we believe a diverse, competent, and agile workforce is key to realising our aspirations. Our robust people practices are designed to promote a culture of collaboration, accountability and high performance along with our focus on learning enables us to attract and retain talent, and nurture future leaders. Further, we use digital platforms to provide seamless and enriching People experience.

Strategic enablers

  • Talent management and capability development
  • Improve employee productivity
  • Enhance workforce engagement and satisfaction
  • Leverage digital across HR processes to improve employee experience

Material topics

  • Training & education
  • Safety and occupational health
  • Labour-relation management
  • Child labour
  • Employee welfare
  • Diversity & equal opportunity
  • Ethical business practices
  • Human rights practices

SDGs impacted

Capitals impacted

  • Financial
  • Human
  • Intellectual

Inculcating a culture of safety through risk-based thinking and behaviour based safety

Our safety and health responsibilities are driven by a strong commitment to meeting our goal of Zero harm to our people, assets, the environment and to the society at large. This is being pursued through a robust Safety management system with clearly identified safety strategies and structure that puts accountability squarely in the hands of the line Managers.

The safety strategy which begins from the leadership team is cascaded across workers (own and contractual). A corporate safety and health plan with structured enablers are deployed and monitored through the defined review mechanism.

The safety governance structure has the Board at its helm to provide strategic oversight and it reviews the overall safety performances on a quarterly basis. The SHE Committee of the Board focusses on deeper aspects of interventions and enablers to help the organisation achieve the targets set by the Board. The Apex SHE committee, chaired by the Managing Director, reviews our Company’s safety and health performance on a monthly basis to develop plans and review performances.

There are internal Safety Committees for a) Incident investigation b) Contractor’s safety. Divisional Implementation Committee (DIC) are responsible for implementation of action plans and incident investigation. These committees and councils are chaired by the senior management team including Managing Director and Vice Presidents. A separate DIC has been created to address and emphasise safety management system of projects. Further, safety committees of both divisions have representation of shop floor workforce and union members.

A value-based safety culture to promote riskbased thinking is being reinforced through, six long-term safety strategic priorities. We are relentlessly striving to make safety a non-negotiable aspect of business and transition to the next level of maturity. The process of culture building over the years by various initiatives are substantiated by continued improved results. Personal commitment by leaders, at all levels is demonstrated by various actions, felt leadership and communication. Employees are also engaged on matters related to safety and health through Toolbox talk, mass meetings, Kaizens, projects, SHE month celebrations, Safety R&R, ‘Shabashi’ and instant rewards among others. Employees are duly empowered to raise safety and health related concerns and also empowered to stop unsafe work, if required.

Building safety leadership capability at all levels to achieve zero harm

In line with our organisational objective of Zero Harm, we have made steady progress in the last few years. We remain focused on our safety objective and are building our safety leadership and capabilities by investing in learning and digital. Some of the key highlights of the year include:

  • Trainings through e-learning and Virtual Reality module on safety standards
  • Need-based trainings as per TNI (Operational) and ‘Adhinayak’ training for workers
  • ‘Go and see’ different industries and academia to consider adoption best technologies to enhance safety enablers
  • Increased trainings on process safety
  • Skill-based simulation training for various shop floor activities
  • Increased focus on Machine Guarding and LOTOTO
  • Contractor supervisor training from J N Tata Vocational Training Institute (JNTVTI)

As a result, we reported a reduction in incident frequency rate and improvements in various safety metrics. Moreover, the new DIP plant is being commissioned after taking into account safety considerations right from the conceptualisation stage.

Improving competency and capability for hazard identification and risk management

We acknowledge that a continuous focus on improving competency and capability of a competent workforce is an imperative for a high performing Organisation.

The key risks/hazards have been migrated from a 4/4 matrix to a new calibrated 5/5 risk matrix where frequency and consequences of hazardous activities can be monitored scientifically. All departments have individually developed Hazard Identification and Risk Assessment (HIRA) document as per OHSMS 45001 and after subsequent elimination/reduction of high risks. The safety risk Heat map is an integrated part of Risk analysis. Some of the major interventions are:

  • Eliminated several red risk hazards by implementing engineering solutions. One of the solutions worth mentioning is the trial & deployment of Vacuum loading system for handling DI pipes, a first of its kind in the DIP industry. This solution is now being ramped up to cover a much larger part of our stock yard thereby reducing risk significantly.
  • Initiated ergonomic assessment to prioritise automation and robotics needs
  • Detailed process safety study initiated for critical processes
  • Implemented Robotic/Engineering solution for eliminating human machine interface for identified high-risk jobs
  • Completed quantitative risk assessment (QRA) study for hazardous operations

As a result, we established priority risks through continuous review of risk heat map. Accordingly, we identified the highest risk and implemented the mitigation recommendations. The safety outcomes in FY 2020-21 and FY 2021-22 have shown a significant improvement with First-Aid Frequency Rate (FAFR) coming down from 4.29 in FY 2019-20 to 2.14 in
FY 2021-22. However, we suffered an unfortunate incident in our Project site in FY 2021-22 that ultimately turned into a fatality despite a month of treatment in the hospital.

Snapshot of our safety performance

Key safety indicators FY 2017-18 FY 2018-19 FY 2019-20 FY 2020-21 FY 2021-22
Lost Time Injury Frequency Rate (LTIFR) 0.11 0.10 0.28 0.00 0.15
First-Aid Frequency Rate (FAFR) 5.17 5.10 4.29 2.61 2.14
Total recordable injury frequency rate - 4.95 4.60 2.61 2.30
Total recordable work-related injuries 48 51 49 25 29
First-aid cases 47 50 46 25 29
Near-miss cases 111 1,285 3,250 1,970 2,557
Fatalities 0 0 0 0 1

Achieve zero harm to contract employees by strengthening deployment of contractor safety management standard

We have institutionalised a Contractor Safety Management Standard (CSMS), to oversee the aspect of contractor safety at our operations, with established policies and procedures on safety responsibilities for contractors and their employees. A robust six-step contractor selection procedure is mandatory to select vendors. Regular safety trainings, daily toolbox meetings and monthly mass meetings increase the safety awareness of the contract workforce. Equal participation in suggestion management, mass meetings, ‘Shabashi’ recognition improve the involvement in safety


High-risk jobs covered under CSMS

72% YoY

3 star and above vendors

During the year, we continued our star rating assessment for evaluation of contractors. Multiple contractors have moved from 3/4 star to 5 star levels, which is a good indicator of our efforts towards strengthening competence of our contractor workforce. We have also conducted various external trainings to improve competency of Safety Supervisors and owners of service providers.

Instilling change in behaviour and attitude towards safety

Behavioural safety remains an important driver in our Safety Excellence Journey. At Tata Metaliks, safety training modules are deployed focussing on improving behavioural safety on three sets of identified areas viz. a) Behaviour safety b) Safety standards and processes c) Personal safety through job specific safety trainings. During the year, noteworthy high-impact initiatives were:

  • Rolled out safety films to sensitise about incidents
  • Captured unsafe acts through video analytics
  • Completed Safety Maturity Index Level (SMILe) assessment

As a result, we witnessed an increase in the number of Safe Acts compared to Unsafe Acts. We also saw reduction on various internal parameters.

Rising focus on safety training

Key Safety Training indicators FY 2017-18 FY 2018-19 FY 2019-20 FY 2020-21 FY 2021-22
Safety training sessions (Nos.) 132 279 2839 2,949 4,506
Safety training person hours 15,818 16,678 34,535 24,656 48,817
Safety visits 3,164 4,601 6,077 7,289 7,533

Driving excellence in process safety management to enable better results

Our process safety management focusses on eliminating incidents with a potential to result in multiple injuries/fatalities, as well as causing substantial economic, property and environmental damage, both within the manufacturing unit and across surrounding communities. We have created a dedicated team to focus on process safety study and we have already covered multiple processes with action plans in both divisions. Other areas will be covered in FY 2022-23.

During the year, we rolled an out automated furnace top light up system and also automated day bin feeding at raw material handling system to eliminate process hazard risk.

Improving employee health and industrial hygiene

We have implemented a comprehensive industrial hygiene programme including identification of occupational health hazards and risk analysis, assessment of actual exposure through job hazard analysis, and implementation of hazard control measures to maintain minimum exposure level and to reduce occupational health-related risks. We have upgraded the occupational health centre with day care arrangements. With a view to improve overall health of our workforce, we also conducted regular health talks from specialised doctors to reinforce the importance of health consciousness. Moreover, we have strengthened our emergency in-house handling capability.

Human resource management framework

We have a robust HRM framework that enables quality improvements, learning-curve acceleration, customer focus and desired organisational culture. There is a conscious effort to empower the workforce in such a way that it can rapidly and consistently translate new learnings into enhanced individual, team and organisational performance.

HRM Strategy Model


Talent management

TML’s endeavours for positive and thriving culture. Striving to being competitive with prospect of sustainable growth. HRM’s two-fold objectives: a) To be the Employer of choice in Pig iron and DI pipe industry and b) To develop processes which sustain a happy, positively engaged and socially sensitive workforce. We strive to maintain a dynamic fit between capacity and capability of our workforce by deploying structured Employee Category Wise Capability Assessment Methods. The cultural fit is also assessed during the assessment interview process, and the new recruits undergo training on value building programmes like TCOC, POSH and Tata Story.

We identify our workforce capability and capacity needs with a focus on targeted employee segments (e.g., high potentials, critical position successors, reverse mentors, digital champions, cadre recruits). We attract and retain talent through the four pillars of Organisational Engagement, Improving Productivity, Capability Development and Talent Management.

During the fiscal, we ensured seamless onboarding of new entrants for our ongoing DIP expansion and other vacancies. Our efficiency of talent acquisition process is measured by the number of new hires confirmed after completion of the probation period; more than 98% were confirmed. We also initiated competency-based interviews with AI-based assessment for all cadre and lateral recruits. Going a step further in our digital HR management framework, we upgraded our HRMS platform to digitise all our HR processes and taking data drive decisions with help of HR Analytics,. Our talent review forum (TRF) discussions include inputs on talent development and mobility along with 360° feedback for the leadership positions.

Equity and inclusion

We strive to create a workplace that exudes acceptance and empathy irrespective of race, gender, disability or other needs. This is an ongoing process, aligned with our commitment to providing equal access and opportunities and eliminating biases and discriminations. Dedicated policies and interventions are in place to foster diversity and inclusion. We have embarked on a sensitisation initiative across the organisation to induct LGBTQ+ in our workforce from FY 2022-23.

The Apex Affirmative Action (AA) Committee oversees the plan and execution of the Company's AA initiatives. We not only have initiatives for our employees, but it also extends to our contractors’ workforce. Counselling employees, working with the Contractors so that they have about 50% of their employees from Dalit and Tribal community on roll, and so on are some of the initiatives which are driven and reviewed throughout the year. Nudging and appreciating has helped the Contractors bringing many more members from Dalit and Tribal communities in their fold.


Women in workforce


AA representation in workforce

Robust People Practices

Organisational engagement

Fostering a value-based organisation culture through experience and understanding is a continuous process at TML. We believe in ethical dealing, customer orientation, collaboration and teamwork, learning and experimentation and agile decision-making to imbibe a high-performance culture. Further, as part of our digital transformation, we have deployed various digital channels and platforms to drive engagement and build capabilities, such as Digi Talk sessions, Digital Khabar communication, Digital Samachaar, and Digital Kaizen. Frontline managers encourage and facilitate employees down the line to work in teams and participate in improvement activities. Diversity in workforce is achieved through hiring of talent from different geographies, culture and industry. Assimilation of workforce diversity into organisation culture to become ‘One TML’ is brought by participation in CFTs, improvement projects, knowledge sharing, job rotation, cultural meets, sports events etc.

Noteworthy initiatives undertaken during FY 2021-22

  • Knowledge sharing in VP Communication meetings
  • Focused group discussion (FGD) for contractors' workforce
  • Conducted partner/vendor meetings and interactions with contract labour body
  • Launched grievance redressal digital platform (Help Desk) on HR portal
  • Maintained monthly ‘Shabashi’ awards to workers
  • Implemented kiosks in Pl and DIP canteens

TML partnered with Gallup for conducting Employee Engagement Survey among officers and supervisors based on Q12 Model. The organisation conducts Reach Out survey for contract labourers. Besides EES/ESS/Reach Out scores, we use various formal and informal methods like dialogues, voice of employees, 30/60/90 feedback, informal discussions for determining factors that affect workforce engagement and satisfaction to identify improvement areas and devise appropriate action plans. The Engagement Score has improved to 4.08 from 3.89. Engagement ratio is also going up from 4.5:1 to 7:1.


Employee engagement score (On a scale of 5)

In order to gain actionable insights to create and sustain a 'Great Place to Work', TML participated in a study by Great Place to Work Institute. The study provides us Trust Index attributes and score as well as an assessment on 'Culture' under Great Place to Work (GPTW) criteria.

High-performance culture

A performance management system (PMS) architecture for officers and supervisors aligns individual goals with the organisation’s objectives.

For ensuring greater accountability, employees are encouraged to participate in the crafting of policies and guidelines that aim to address employee wellbeing, motivation, job satisfaction, involvement in decision-making, while being involved in the change process. The idea is to create a space for innovation and intelligent risk taking aligned to improving business performance. Senior Leaders empower employees to take intelligent risks commensurate with the responsibility and accountability of the job and/or scope of the improvement project. This has not only resulted in improvement in productivity, but has also enhanced customer satisfaction and business profitability. A 360-degree feedback for Senior Leadership is carried out for further assessment from a different perspective.

Based on employees’ performance rating, compensation revision and performance bonuses are calculated after factoring industry compensation benchmark, our business performance, the cost price index and the standard of living index.

Learning and Development (L&D)

L&D plays an important role across the broad spectrum of HR processes including recruitment, onboarding, performance management, promotion, and succession planning. Our L&D interventions cover the entire workforce in areas of skill and competency building, customer focus, innovation, health and safety, environment, business ethics and other relevant areas. Apart from meeting the current capability development needs, we emphasise strengthening technical and digital competency and development of target employee segments.

Learning & Development Process and People Development Architecture

Robust People Practices

In line with our objective of enhancing overall digital capabilities of the workforce, we have sharpened our focus on digital and behavioural capability building by launching a bouquet of e-learning courses. We have partnered with external experts to help in designing and deploying digital culture and capability development, to prepare for Industry 4.0. We use identified Digital Champions, Reverse Mentors and Change agents at the shop floor to create awareness and build a culture of agility and curiosity that in turn is able to help us leverage digital technologies. We have almost doubled our spend on L&D over last fiscal.

We evaluate the effectiveness and efficiency of our L&D system through multiple means. Relevant KPIs are reviewed periodically as per ABP process. We use the Kirkpatrick Model to evaluate the effectiveness of training, and based on the outcome, future trainings are redesigned.

For external trainings, employees prepare a report and upload it on the knowledge portal, for it to be accessible to other employees. Officers also make a brief presentation about their learnings before the Apex Committee. L&D outcomes are indirectly correlated with the assessment of workforce engagement. The status of drivers relating to development and career progression in EES results and their impact on overall score is studied, analysed and corollary is drawn for action planning, wherever possible. As a result, we have observed a positive improvement in our training effectiveness over last fiscal.

`42 lakh

Investment in employee training and development


Training effectiveness (On a scale of 5)

L&D Focus areas


  • Digital mindset activation workshops
  • Reverse mentoring
  • Industry 4.0 SLT training
  • E-learning
  • Go and see visits
  • Digital Projects
  • Digital Championship

Managerial & Leadership

  • Value led leadership programmes
  • Tata Story
  • Communication
  • Leadership-Tat Group Emerging Leaders Seminar (TGELS)/Tata Group Strategic Leadership Seminar (TGSLS)
  • Coaching
  • Action Learning Projects (ALPs)/Cross Functional Teams (CFTs)


  • Internal experts
  • Through academic institutions like IIT
  • External engagement for ‘learning on job’
  • E Modules
  • Experiential learning
  • Seminars/Webinars


  • Process Safety
  • Tool box talk
  • Behavioral Safety
  • On the job training on safety
  • Felt leadership

Leadership and employee career development process

Through the annual talent review of our leaders, we evaluate the skills, capabilities, and career aspirations of our talent. This strengthens our leadership pipeline and puts in place a succession plan for our most business-critical roles. To support the growth of our leaders, we offer a wide range of leadership development programmes.

PMS forms the basis for career progression of officers. Our promotion policy links eligibility to performance ratings of current as well as past years and potential to take higher responsibilities. Job rotation also provides horizontal career progression. Different modes of L&D, external exposures, immediate manager coaching and mentoring, on-the-job or positional training, etc., facilitate horizontal career progression. Enhanced competency requirements of individuals are fulfilled by participation in TPM circles, Shikhar, digital and automation initiatives, among others, for horizontal progression and career development.

We focus on maintaining a strong internal talent pipeline, to bridge the gaps as well as to meet career aspirations of existing employees. In line with our Capacity and Competency Assessment framework and People Development Architecture, we have put in place a Succession Planning Framework. For each critical position, a successor is identified either as ‘ready-now’ or ‘ready-later in 2-3 years or 5-7 years’; relevant readiness/training plans are in place based on the need. Successors are identified for each position basis the ability, attitude and aspiration. The target is to have 100% succession ratio for ready now positions. Identification of leadership potential is also done through a talent review process. The effectiveness of the succession processes is assessed through the review of relevant KPIs, which indicates in ‘ready now’ to ‘ready later’ numbers.

Way forward

It is our endeavour to embed the importance of automated performance management and its role in driving higher productivity, enabling collaboration, reinforcing engaging workplace behaviour and creating a culture of excellence. Balancing the amalgamation of efficient technologies and leveraging intelligent human interfaces within organisations, including significant improvement in workforce productivity, is our path forward.